Cookie Policy
3. Browser Local Storage
In addition to cookies, we use browser local storage and session storage to improve Platform performance.
| Key | Storage Type | Purpose | Cleared |
|---|---|---|---|
onboarding_completed_steps |
Local Storage | Tracks onboarding setup steps. | When onboarding completes or account deletion |
session_timestamp |
Local Storage | Stores timestamp of last activity. | On logout or session expiry |
widget_session_id |
Session Storage | Maintains chat widget conversation continuity. | When browser tab is closed |
4. Third-Party Cookies
4.1 Meta Embedded Signup
When you connect your WhatsApp Business Account via Meta Embedded Signup, Meta may set its own cookies within that popup.
4.2 Payment Processor
When you proceed to checkout, Razorpay or Stripe may set cookies within their hosted payment interface.
4.3 Future Analytics Tools
If we add analytics tools in the future, they will be listed in this policy before activation.
5. How to Control Cookies
5.1 Browser Settings
You can control or delete cookies through your browser settings at any time.
- Google Chrome — Cookie settings
- Mozilla Firefox — Cookie preferences
- Apple Safari — Manage cookies
- Microsoft Edge — Delete cookies
5.2 Clearing Local Storage
- Log out of the Platform
- Use Developer Tools → Application → Local Storage → Clear
- Clear all browser site data from Privacy settings
7. Changes to This Policy
- Update the Last updated date
- Notify users via email and in-app notification
- Obtain consent for any non-essential cookies
8. Contact
For questions about our use of cookies or local storage, contact us at:
Privacy Team: privacy@chatzen.in
Address: UV Digital Solutions, HILLTOWN LANDMARK, 622, Nikol - Naroda Rd, opp. DAS KHAMAN, Nicol Gam, Nikol, Ahmedabad, Gujarat 382350, India